FAQ
1. What is Cuddly Den?
Cuddly Den is an online store specializing in high-quality plush toys and teddy bears. We offer a wide range of products designed to bring joy and comfort to children, partners, and pets.
2. How can I place an order?
Placing an order is easy! Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.
4. Do you offer free shipping?
Yes, we offer free shipping on orders over £50 within the UK.
5. How long will it take to receive my order?
Orders are processed within 2-3 business days. Once shipped, delivery typically takes 3-5 business days via DHL for UK addresses.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the DHL website.
7. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Please contact our customer support to initiate a return.
8. Do you ship internationally?
Currently, we only ship within the UK. We hope to offer international shipping in the future.
9. How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team at support@cuddlyden.co.uk or call us at +44 78951 47347.
10. How can I stay updated on new products and offers?
You can stay updated by subscribing to our newsletter and following us on social media:
- Instagram: @CuddlyDen
- Facebook: Cuddly Den
- TikTok: @CuddlyDen